Our Blog

Whether managing complex claims or staying updated on industry trends, our blog provides claims professionals with valuable insights and practical guidance to navigate the process with confidence.
Top 5 Claims Automation Trends to Watch in 2025 for Insurance Professionals

Insurance claims are getting a 2025 makeover—faster, smarter, and hassle-free! RPA bots are crushing repetitive tasks, AI is approving claims in seconds, and predictive analytics is spotting fraud before it happens. With digital FNOL and process mining streamlining workflows, insurers are slashing cycle times and boosting customer satisfaction.

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Case Study: How a Mid-Market Insurer Reduced Claims Backlogs by 40%

A mid-market insurer was drowning in a growing claims backlog, delaying payouts and frustrating customers—until automation changed the game. By integrating AI-powered OCR, NLP, and RPA, they eliminated manual data entry, streamlined workflows, and cut their backlog by 40% in just six months.

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Fraud Detection: Using AI to Identify Suspicious Claims Faster

Insurance fraud is getting smarter—but so is AI! With fraudulent claims costing insurers billions, AI-powered fraud detection is stepping in to catch scams faster than ever. Machine learning analyzes claim patterns, anomaly detection spots suspicious activity, and NLP scans documents for red flags.

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Top 5 Claims Automation Trends to Watch in 2025 for Insurance Professionals

Insurance claims are getting a 2025 makeover—faster, smarter, and hassle-free! RPA bots are crushing repetitive tasks, AI is approving claims in seconds, and predictive analytics is spotting fraud before it happens. With digital FNOL and process mining streamlining workflows, insurers are slashing cycle times and boosting customer satisfaction.

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Implementing a Digital Claims Mailroom in 8-12 Weeks: A Step-by-Step Guide

Struggling with stacks of claim documents, slow processing, and costly manual work? A Digital Claims Mailroom is the game-changer you need! This step-by-step guide reveals how top insurers are digitizing, automating, and accelerating claims handling—cutting costs, reducing errors, and boosting customer satisfaction.

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7 Metrics Every VP of Claims Should Track to Drive Efficiency

In today’s fast-paced insurance world, efficiency, accuracy, and customer satisfaction are non-negotiable. As a VP of Claims, tracking the right Key Performance Indicators (KPIs) can supercharge your claims process, reduce costs, and boost customer trust.

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AI & Machine Learning in Insurance: Separating Hype from Reality

Is AI in insurance a revolution or just hype? Many claim that artificial intelligence and machine learning will fully automate claims processing, fraud detection, and customer service—but how much of it is real? This blog separates fact from fiction, revealing how AI is actually transforming the industry with intelligent document processing, predictive fraud detection, and faster claims handling while enhancing—not replacing—human expertise.

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Accelerating the First Notice of Loss (FNOL) Process: 5 Steps to Faster Claims & Better Customer Retention

The First Notice of Loss (FNOL) is the moment of truth in claims handling—get it right, and you win customer trust. Get it wrong? You risk losing policyholders for good. A slow, outdated FNOL process leads to delays, errors, and frustrated customers ready to switch insurers. But with AI-driven automation, omnichannel reporting, and predictive analytics, insurers are now cutting claim cycle times, reducing costs, and boosting retention.

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Transforming Claims Intake: From Manual Mailrooms to Digital Solutions

Still drowning in paperwork, slow sorting, and lost documents? A manual mailroom is dragging down your claims process—causing delays, errors, and frustrated customers. But there’s a better way! By digitizing claims intake with AI-powered automation, insurers are slashing processing times, cutting costs, and boosting accuracy—all while delivering faster claim resolutions.

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The True Cost of Manual Claims Processing (And How to Fix It)

Still pushing papers and crunching numbers by hand? Every slow, error-prone claim is draining your profits, piling up compliance risks, and testing your customers' patience! Meanwhile, insurers using automation are cutting costs by 30%, processing claims 50% faster, and making customers happier—all while sipping their coffee.

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