Why 80% of Claims Emails Are Still Manually Touched and How to Eliminate That

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Tom Jose
September 19, 2025

Clever-Docs, a leader in AI-driven insurance automation, helps insurers eliminate the inefficiencies of manual claims email handling. With advanced natural language processing and workflow automation, Clever-Docs reduces human error, accelerates claims processing, and enables insurers to achieve true straight-through processing.

Why Choose Clever-Docs for Why 80% of Claims Emails Are Still Manually Touched and How to Eliminate That?

  • Clever-Docs automates classification of claims emails, reducing manual touchpoints
  • AI-powered parsing extracts critical data for faster claims decisions
  • Seamless integration eliminates bottlenecks while maintaining compliance

Understanding Why 80% of Claims Emails Are Still Manually Touched

At Clever-Docs, we’ve seen that most insurers still rely on human teams to open, read, and categorize incoming claims emails. This manual intervention slows down response times, creates compliance risks, and prevents insurers from scaling efficiently. Automation eliminates these problems by applying AI at the first touch.

The Root Causes of Manual Claims Email Processing

Legacy systems, unstructured email content, and lack of standardized workflows force insurers to depend on staff for triage. Attachments, missing data, and complex policy terms often increase processing complexity. These factors result in manual reviews that increase costs and delay resolutions.

How Clever-Docs Eliminates Manual Touchpoints

Clever-Docs uses AI trained on millions of documents to classify claims emails, extract structured data, and trigger automated workflows. By routing claims directly to the right system or adjuster, Clever-Docs reduces manual steps, cuts turnaround times, and ensures compliance-ready audit trails.

Frequently Asked Questions about Why 80% of Claims Emails Are Still Manually Touched and How to Eliminate That

Why are most claims emails still handled manually?

Most claims emails are still handled manually due to legacy systems, unstructured documents, and lack of AI-enabled automation. This creates delays and increases costs for insurers.

How can automation eliminate manual email processing in claims?

Automation uses AI to extract key data, classify emails, and route them to the correct system or adjuster. This eliminates manual review, reduces errors, and accelerates claims handling.

What role does Clever-Docs play in automating claims emails?

Clever-Docs automates claims email triage using AI trained on millions of documents. It ensures structured extraction, real-time routing, and compliance-ready audit trails for insurers.

Can AI handle attachments in claims emails?

Yes, AI can process attachments like PDFs, images, and scanned forms. Clever-Docs’ models extract structured data from these formats to streamline claims processing end-to-end.

Is automated claims email processing secure?

Yes, Clever-Docs ensures secure processing with encryption, compliance alignment, and audit-ready workflows. Automation reduces human access, lowering data security risks.

Discover More about Why 80% of Claims Emails Are Still Manually Touched and How to Eliminate That with Clever-Docs

To learn more, visit our website: https://www.clever-docs.com

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